Privacy Policy

Who we are

Our website address is: https://chelseasquarebnb.co.za.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Cancellation & Refunds

Policy

At Chelsea Square B&B, we understand that plans may change, and we want to provide you with the necessary information about our Cancellation and Refund Policy. Please review the following terms and conditions:

Cancellation Period:
Guests are eligible for a full refund if they cancel their reservation within 48 hours of the scheduled arrival date. This cancellation period aligns with the cancellation policy of major online booking platforms such as Airbnb in South Africa.

Refund Percentage:
If a cancellation is made after the specified cancellation period, a refund of 50% of the total booking amount will be granted.
Modification and Reservation Changes:

Guests may request modifications to their reservation, subject to availability and agreement with Chelsea Square B&B. Any changes made to the reservation may impact the total cost.

No-Show Policy:
In the event of a no-show (where the guest fails to arrive without prior notice), the full booking amount will be charged, and no refund will be provided.

Early Departure:
If a guest decides to depart earlier than the original reservation period, no refund will be granted for the unused nights.
Cancellation Procedure:

Guests must provide cancellation requests in writing via email or through the designated communication method specified by Chelsea Square B&B. The cancellation will only be considered valid once it is acknowledged and confirmed by Chelsea Square B&B.

Force Majeure:
In exceptional cases of force majeure, such as natural disasters, pandemics, or other unforeseen circumstances, Chelsea Square B&B reserves the right to modify or waive the cancellation policy. Such decisions will be made on a case-by-case basis, prioritizing the safety and well-being of our guests and staff.

Please note that this policy applies to direct bookings made through Chelsea Square B&B. If the reservation was made through a third-party booking platform, the cancellation and refund policies of that platform may supersede our policy.

We recommend that guests obtain travel insurance to protect themselves against unforeseen circumstances and potential cancellation fees. By proceeding with the reservation, guests acknowledge and agree to comply with our Cancellation and Refund PolicyIf you have any questions or require further clarification, please do not hesitate to contact us.

Thank you for choosing Chelsea Square B&B. We look forward to welcoming you.